Terms and Conditions
Key Points of Our Terms & Conditions of Sale
- Shipping & Handling charges are not refundable. Please note returns may be subject to a 15% restocking charge (call for details). Signature may be required for UPS delivery. It is the sole responsibility of the Customer to insure their availability to accept delivery. In the event a package is not accepted or is returned by the Customer/Shipper they will be charged all applicable fees relating to their order and its return. Customer will be responsible for paying the UPS Address Correction fee of $8.00 (for 2009; this fee changes annually) for incorrect or incomplete shipping addresses.
- Minimum Orders: For orders below $50.00 of merchandise (not including shipping); there is a non refundable handling charge of $6.00.
- Loss & Damage From Shipping:You must keep the shipping carton and it's contents for inspection as a result of a loss or damage claim (even if the box appears to be undamaged).
- Refunds & Returns: A Return Authorization is required for all returned product.
- We Ship Worldwide
Full Details of Our Terms & Conditions of Sale
Minimum Orders: For orders below $50.00 of merchandise (not including shipping); there is a non refundable handling charge of $6.00. TwoWayRadioSupply.com may refuse orders that do not meet minimum quantity per package or carton sizes. For example we will not break a carton of 24 AA batteries. The minimum order charge may be waived for our in-house commercial & government accounts. Orders not meeting our minimums may be cancelled without notice.
Customers That We Serve: All Business, Commercial and Institutional orders are welcome. We specialize in selling to corporations, business, government, military, educational, churches, police, fire, EMS, security, aviation, hotels, resort operations, Etc. These customers are given priority attention. Furthermore returns may be subject to a 15% restocking charge.
Payment: We accept major credit cards.
Shipping & Handling Rates: UPS is our primary shipping method. We calculate the actual shipping rate based on the weight and destination of your order. We include a handling charge and there is non refundable $6.00 handling charge on orders below $50.00 for merchandise. Shipping charges may be paid by us for larger orders reaching certain quantities. For example, multi-case quantities of alkaline batteries. Signature may be required for UPS delivery. It is the sole responsibility of the Customer to insure their availability to accept delivery. In the event a package is not accepted or is returned by the Customer/Shipper they will be charged all applicable fees relating to their order and its return. International Orders: All international orders are welcome. We will ship international orders after the freight charges are calculated (our goal is to provide you the best rate on international freight and not to generate money from shipping)for the weight and size of the orders. Our staff will contact you with a quote for delivery in your country. If at that time the cost of shipment is unacceptable, we will promptly refund the money to you. If you find the cost acceptable we will go ahead and ship to you and confirm the shipment.
Loss & Damage From Shipping: You must keep the shipping carton and it's contents for inspection as a result of a loss or damage claim (even if the box appears to be undamaged). You must report losses or damages to TwoWayRadioSupply.com Battery Supply immediately upon discovery. TwoWayRadioSupply.com can not refund or replace products without 1st investigating a claim with the shipping carrier. The shipping carton and it's contents must be available for a loss/damage claim inspection.
Special Delivery Instructions: We cannot accept responsibility for any special delivery instructions. As the customer you are responsible for providind a safe and secure delivery space for all packages. We can only request that a carrier take extra steps you request but unless you request "Signature Required" you understand that we cannot be responsible for a delivery that is made by any shipping methods uesed by Two Way Radio Supply LLC. This includes any kind of instructions that would not be considered standard delivery practice by all carriers. If a carrier delivers a package to your front doorstep as standard pracitice by that carrier you accept that delivery as being completed. If you request that the delivery person delivery the package to your back door step and they leave it at your front door step we cannot be held responsible.
Refunds & Returns: A Return Authorization is required for all returned product. Please review our policy below. As stated, we charge a 15% re-stocking charge and shipping & handling costs are not refundable.
How To Contact Us:
Use our Contact Form
Monday through Friday 9:00am to 5:00pm EST.
Terms, Conditions, Returns & Warranty Information
Thank you for your purchase from TwoWayRadioSupply.com We value each and every one of our customers. Below is important information you need to know concerning purchases, terms, payment and procedures for returning merchandise.
- Credit Terms
It is our discretion if from time to time and for large orders and our (Two Way Radio Supply LLC) reasons terms where extended it would require a completed credit application and a personal letter of guarantee on all open accounts. A returned check fee will be assessed if a check is returned for any reason by the issuer’s bank. Replacement checks shall be certified, and all purchases will be for cash or certified check only, until returned check has been replaced and all returned check fees paid. Interest will be charged on all accounts unpaid beyond 30 days at the maximum legal limit allowed in buyer’s state. TwoWayRadioSupply.com reserves the right not to extend credit terms and credit terms may be withdrawn at any time by TwoWayRadioSupply.com Battery Supply in its sole discretion.
- Limitation of Liability
EXCEPT AS TO TITLE, TwoWayRadioSupply.com DOES NOT MAKE AND SHALL NOT BE DEEMED TO HAVE MADE ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO ANY OR ALL MERCHANDISE OFFERED FOR SALE BY TwoWayRadioSupply.com, INCLUDING, WITHOUT BEING LIMITED TO, ANY REPRESENTATION OR WARRANTY AS TO QUALITY, MERCHANTABILITY, FITNESS FOR USE OR SUITABILITY. BUYER SHALL BE LIMITED TO THE WARRANTIES, IF ANY, GIVEN BY THE ORIGINAL MANUFACTURER OF THE MERCHANDISE.
IT IS UNDERSTOOD THAT TwoWayRadioSupply.com’S LIABILITY, WHETHER IN CONTRACT, IN TORT, UNDER ANY WARRANTY, IN NEGLIGENCE OR OTHERWISE SHALL NOT EXCEED THE AMOUNT OF THE PURCHASE PRICE PAID BY BUYER AND UNDER NO CIRCUMSTANCES SHALL TwoWayRadioSupply.com BE LIABLE FOR SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES. THE PRICE STATED FOR THE MERCHANDISE IS A CONSIDERATION IN LIMITING TwoWayRadioSupply.com’S LIABILITY.
NO WAIVER, ALTERATION, OR MODIFICATION OF THE FOREGOING CONDITIONS SHALL BE VALID UNLESS MADE IN WRITING AND SIGNED BY THE MANAGING MEMBER OF TwoWayRadioSupply.com.
Deliveries shall be subject to and contingent upon timely receipt of orders by TwoWayRadioSupply.com together with buyer’s satisfaction of credit requirements. TwoWayRadioSupply.com shall not be liable for any loss, damage, detention or delay resulting from causes beyond its reasonable control, including (without limiting the generality of the foregoing) unavailability of production from TwoWayRadioSupply.com’s sources of supply, fire explosion, flood, strike or other labor difficulties, shortage of utility, facility, material or labor, default by common carriers or other delay in transportation, breakdown or accident, riot, insurrection, civil or military authority, or governmental controls, restrictions or regulations. TwoWayRadioSupply.com shall have the right to apportion its supplies of merchandise among its customers in such manner as it, in its sole discretion determines to be appropriate.
- Seller’s Right of Possession
In addition to all other remedies, TwoWayRadioSupply.com shall have the right, at any time, for credit reasons or because of buyer’s payment default, to withhold shipment in whole or in part, to recall goods in transit, retake same, and repossess all goods which may be stored without the necessity of taking any other action, and buyer consents that all merchandise so recalled, retaken, or repossessed shall become the absolute property of TwoWayRadioSupply.com provided the buyer is promptly notified of such action and given full credit therefore.
- Risk of Loss; Claims
Merchandise is shipped FOB shipping point and buyer assumes all risk of loss due to damages, shortages or non-delivery due to carrier fault. Claims stemming from discrepancies between invoice description or quantities and actual product received by buyer due to an error of TwoWayRadioSupply.com must be made within 10 days of invoice date, and failure to make such claim shall result in waiver of any right to make any claim for such error.
- Product Installation and Operation
Buyer assumes all responsibility for the proper selection, installation, operation and maintenance of the merchandise purchased from TwoWayRadioSupply.com.
- Items Returned for Credit & Repair
TwoWayRadioSupply.com will return to the manufacturer for repair or replacement, any item TwoWayRadioSupply.com carries or which was previously purchased from TwoWayRadioSupply.com, provided, however, that buyer shall be responsible for any and all freight charges, service charges, and repair charges, even if the product is found to be beyond economical repair or buyer does not wish to pursue the repair after acknowledgment of the estimated repair charges.
- Return Policy
You may return for exchange or credit any normally stocked item within 30 days from date of invoice for credit or refund of the purchase price and sales tax if applicable, provided: (1) Item has not been used, altered, or marred in any way (2) Item is returned with original wrapping in original container with all accessories, instruction manuals, warranties, papers, etc., in resale condition and (3) Item is returned with proof of purchase from TwoWayRadioSupply.com. Items cannot be returned if they are: special ordered, not normally in stock, close-outs, clearance, used or blemished, etc. Shipping & handling charges are not refundable. Furthermore all returns are subject to a 15% restocking charge.
If any of the previous return conditions cannot be met, the following applies at the discretion of TwoWayRadioSupply.com. Any defective item returned within the specific manufacture’s warranty period will be replaced/repaired in accordance with the manufacturers’ warranty guidelines. Replacement will be given only at the request of the manufacturer with proper proof of purchase. Any item returned as defective, found to be so as the result of improper usage and thus not covered by the manufacturer’s warranty will be treated as an item returned under the preceding paragraph.
To return any item, buyer must contact TwoWayRadioSupply.com Monday through Friday, 9:00am - 5:00pm EST. Request a Return Authorization Number. The Return Authorization (RA) number must be marked on the outside return label of the package. Please Note: TwoWayRadioSupply.com will refuse delivery of any returned packages without a Return Authorization (RA) number displayed on the exterior of the returned package. Buyer is responsible, and will not be reimbursed, for necessary shipping and insurance costs for returned packages to TwoWayRadioSupply.com. Include a copy of your original purchase invoice.
- Purchase Orders
If the Buyer intends to issue purchase orders to the Seller from time to time, every purchase order shall contain a description of the products ordered, the quantities and prices, the shipment schedule, the terms and place of delivery. Despite any provisions to the contrary all such orders will be made pursuant and subject to this agreement, whether specifically stated or not. If there is any inconsistency between the terms and conditions of this agreement and the terms of a purchase order, the terms and conditions of this agreement shall prevail.
- Governing Law
The parties agree and intend that this agreement will be construed and interpreted in accordance with the laws of the State of Nevada, including specifically the provisions of Chapter 2 of the Uniform Commercial Code. The parties also acknowledge that the transaction that is the subject matter of this contract bears a reasonable relation to the State of Nevada.
Any controversy or claim arising out of, in connection with, or relating to this agreement or a breach thereof shall be settled by arbitration pursuant to the arbitration rules governed by the State of Nevada.
- Complete Understanding
This agreement terminates and supersedes all prior agreements between the parties, if any. This agreement sets forth the entire agreement between the parties. This agreement may not be changed, altered, or amended except by a writing signed by both parties.